Is eDreams Legit?

 

Is eDreams legit? Yes, eDreams is legit as an online travel agency. Not only does it offer services like hotel bookings, flight bookings, travel insurance, car rentals, and holiday packages, but it has also been in business for over 20 years. 

However, it has been termed a scam by some of its previous customers as a result of issues like hefty commission, poor customer service, absence of email address or phone number on official website, and lack of ethics. 

But is eDreams a travel agency worth considering for your next trip? Let's find out. In this article we'll explore more about eDreams, from what it is all about to what it does and its level of safety for people.  

What is eDreams?

eDreams is an online travel agency that specializes in offering travel-related services like hotel bookings, flight bookings, travel insurance, car rentals, and holiday packages, to mention a few. It is owned by eDreams ODIGEO and is known to have been in business for over two decades.  

What does eDreams do?

As an online travel agency, eDreams serves as a middleman between you and travel providers like hotels, car rental companies, airlines, etc. So rather than paying an airline to purchase flight ticket or paying a hotel for accommodation, you will pay eDreams which will then work with these travel providers and take responsibility for your travel needs. 

The only downside to the manner in which eDreams works is that if by any chance you encounter any problem with your travel provider, you won't be able to meet them directly to solve your problem. You would have to contact eDreams which will then try to solve the problem with the travel provider on your behalf. 

Is eDreams safe?

When it comes to keeping the accounts or personal information of customers secured, eDreams is definitely considered safe. However, it has a major setback when it comes to matters that might require its customer service support.

Here's why. Since customers have to go through eDreams when they deal with travel providers, when issues arise, they have to contact eDreams before it can in turn contact those travel providers. 

However, eDreams is known to have a poor customer service support and this usually leaves its customers stranded. Imagine being in a situation where you need eDreams to help you communicate with an hotel over an accommodation issue but you can't find a phone number or email address to contact them with, or even a customer care representative that would listen to your complaints. 

Should I book with a travel provider or with eDreams?

The answer as to whether one should book with a travel provider or with eDreams would depend on their budget. 

If the price of booking with eDreams is way cheaper than that of booking with a travel provider, then you can go ahead and make payment. But if the price is slightly cheaper or almost the same as that of a travel provider, it is advisable to pay directly to the service provider. 

This would help you avoid difficulties when something goes wrong or when you need to make cancellations or changes. 

Conclusion

The answer to if eDreams is legit or not is straight forward. eDreams is legit as it is owned by eDreams ODIGEO and has been in existence for over 20 years. So when next you are travelling, you can choose to pay for any of eDreams travel services as it is a legit company. 

Be however wary of the risks associated with the company as you might not be able to get solutions when issues arise or even be able to contact its customer service for help.